What is the Florida Relay Service 711?
The Florida Relay Service is the communications link for people who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled. Through the Florida Relay Service, people who use specialized telephone equipment can communicate with people who use standard telephone equipment. To call Florida Relay, dial 7-1-1, or use the appropriate toll free numbers
- 1-800-955-8771 (TTY)
- 1-800-955-8770 (Voice)
- 1-800-955-1339 (ASCII)
- 1-877-955-8260 (VCO-Direct)
- 1-877-955-5334 (STS)
- 1-877-955-8773 (Spanish)
To complete a Relay Customer Profile form click RCP.
Completing a Relay Customer Profile/Relay Customer Profile e-form enables AT&T to speed up your call. If you need help completing this e-form, please contact AT&T's National Customer Care Center at 800-682-8786 (TTY) or 800-682-8706 (Voice) or 888-288-2184 (Fax). All the information you provide will be kept confidential.
Florida Relay makes it easy for Spanish-speaking and English-speaking Florida Relay users to call one another by phone. All call types processed through Florida Relay are also available in Spanish. This includes TTY, VCO, HCO, and STS.
In addition to Spanish-to-Spanish relay, Florida Relay also offers English-to-Spanish and Spanish-to-English translation 24/7 365 days a year. In order for a Relay call to be translated, callers must request a Spanish CA when dialing 711 or dial the Florida Relay Spanish number directly at (877) 955-8773.
The CapTel Captioning Service is also available in Spanish-to-Spanish. The voice user calling you should first dial 1-866-217-3362 (toll free).
Note: Spanish CapTel is available from 7a-11p CST.
- In case of an emergency, Relay users should call 9-1-1 directly or the emergency services center in their community
- If a relay user attempts to dials 9-1-1 through the Florida Relay Service the Relay Operator will transfer to the call to the nearest Public Safety Answering Point (PSAP), but remember: calls placed directly to emergency service 9-1-1 will save valuable time in urgent situations.
Florida Relay customer service is available 24 hours a day 365 days a year.