Florida Relay Customer Profile
- Frequently dialed numbers
- Emergency numbers
- Preferred carrier of choice
- Customer notes
- Other personal preferences
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
If you are a TRS (TTY, Caption Phone) user, select this form:
If you are a STS (Speech to Speech) user, select this form:
Once you have downloaded and completed the selected form, please send it to the following address for processing:
T-Mobile Accessibility Care
PO. Box 29230
Shawnee Mission, KS 66201-9230
If you need help completing either form, please contact Florida Customer Service 866-462-6509 (Voice/TTY), 800-855-2886 (Spanish), 866-931-9027 (VCO) or 877-877-3291 (Fax). All the information you provide will be kept confidential. For additional customer service contact information please see below.